Here at The Shower Seal Shop we pride ourselves on great aftersales and customer service commitment. If, in the unlikely event, you should be unhappy with your purchase please contact us through email at firstname.lastname@example.org, and let us know the problem as soon as possible.
Although we strive to please our customers first time, every time, we understand that it is not an ideal world, and if there are any problems regarding your order we will remedy them as fairly as possible.
Please note, that if you receive your seals from us and they do not fit your enclosure or bath screen, we accept returns, and will refund your payment. However, as all dimensions for our seals are displayed accurately for you to check before ordering, the cost of the returned item is the responsibility of the customer returning the item. The postage and packaging costs of the return will not be refunded.
If you have called us for help with selecting your replacement seal please be advised that we can only advise from the information supplied by the customer. If the seal does not fit your screen or enclosure in this instance, the cost of the returned item is the responsibility of the customer returning the item. The postage and packaging costs of the return will not be refunded.
ALL DAMAGES MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT, OTHERWISE WE CANNOT ENTERTAIN YOUR CLAIM. PLEASE CHECK YOUR ITEM AS SOON AS YOU GET IT THANKS...
All returned seals must in be in a re-sellable condition, otherwise a refund will not be issued and the seal will not be returned to you.
CHECK ALL DIMENSIONS CAREFULLY BEFORE ORDERING PLEASE.